Hog's Big Ben
08-22-2006, 07:59 PM
Preface: I do in-home warranty contract work for Dell. Ant probably wants me dead at this point!
All in all, it's a great job, playing with computers and printers for two hours a day, driving listening to O&A and R&F for the other six. But...Dell's tech support towel head dibble-dabble asscunts in India are fucking it up more and more each day.
If I show up to a customer's house with a part that doesn't fix the problem, I have to call in to Dell's Level 2 support (when the customer calls in initially, they get Level 1). Not surprisingly, the Level 2 guys are cocky fucks who have no respect for the Level 1 fucks, so most of my time is spent rehashing what Level 1 didn't do.
The first thing these dothead sandnig-gers do (and this is usually after 10-15 minutes on hold listening to the latest Dell spiel about exploding laptop batteries, etc...) is ask me to verify the customer's name, address & phone number. Fucking fuck. Obviously the name, address & phone number are correct or I'd not be at their house after calling them on the phone number that Dell provided, asking to speak with the person whose name Dell provided and driving to the address that Dell provided.
Then they expect me to go through Troubleshooting 101 sniffing modems and disconnecting any add-on cards and optical/hard/floppy drives, etc. This is the shit I do while I am on hold. By the time Sanjeeb answers (telling me his name is Roger) I know exactly what fucking part I need.
I recently received a box containing two empty boxes from Dell. It took 30 minutes to get a new service call opened with actual parts because the sacred-cow-worshipper wanted to call the customer while he put me on hold to see if the customer's laptop was missing any of those little rubber feet on the bottom that keep the laptop from sliding around. Why didn't Level 1 take care of that shit initially?
A (non-sand) ****** broke into my car recently and stole some Dell boxes. Dumb golfer got some printer parts that he will never be able to sell or pawn, and some broken PC parts that I'd yet to return. Left behind my Roady2, digital camera, and cell phone :clap:. The call to Dell to get the parts replaced took over two hours while the Level 2 dot went over the notes from the Level 1 dot and decided to change the Level 1 dot's diagnosis.
Long story short (too late, I know), but of all the companies I do this warranty work for, Dell is the best. :icon_eek:
All in all, it's a great job, playing with computers and printers for two hours a day, driving listening to O&A and R&F for the other six. But...Dell's tech support towel head dibble-dabble asscunts in India are fucking it up more and more each day.
If I show up to a customer's house with a part that doesn't fix the problem, I have to call in to Dell's Level 2 support (when the customer calls in initially, they get Level 1). Not surprisingly, the Level 2 guys are cocky fucks who have no respect for the Level 1 fucks, so most of my time is spent rehashing what Level 1 didn't do.
The first thing these dothead sandnig-gers do (and this is usually after 10-15 minutes on hold listening to the latest Dell spiel about exploding laptop batteries, etc...) is ask me to verify the customer's name, address & phone number. Fucking fuck. Obviously the name, address & phone number are correct or I'd not be at their house after calling them on the phone number that Dell provided, asking to speak with the person whose name Dell provided and driving to the address that Dell provided.
Then they expect me to go through Troubleshooting 101 sniffing modems and disconnecting any add-on cards and optical/hard/floppy drives, etc. This is the shit I do while I am on hold. By the time Sanjeeb answers (telling me his name is Roger) I know exactly what fucking part I need.
I recently received a box containing two empty boxes from Dell. It took 30 minutes to get a new service call opened with actual parts because the sacred-cow-worshipper wanted to call the customer while he put me on hold to see if the customer's laptop was missing any of those little rubber feet on the bottom that keep the laptop from sliding around. Why didn't Level 1 take care of that shit initially?
A (non-sand) ****** broke into my car recently and stole some Dell boxes. Dumb golfer got some printer parts that he will never be able to sell or pawn, and some broken PC parts that I'd yet to return. Left behind my Roady2, digital camera, and cell phone :clap:. The call to Dell to get the parts replaced took over two hours while the Level 2 dot went over the notes from the Level 1 dot and decided to change the Level 1 dot's diagnosis.
Long story short (too late, I know), but of all the companies I do this warranty work for, Dell is the best. :icon_eek: