Has Anyone Sent Their XBOX360 Back to Microsoft for Repair? [Archive] - The Unofficial Opie and Anthony Message Board

tar_baby

11-21-2006, 09:15 PM

mine keeps freezing and microsoft said i could send it back and get it repaired but they said id have to pay....how much is it?

has anyone done this?..how long does it take?

blee

11-21-2006, 10:15 PM

Looks like it costs $140 to send it in for repairs. A guy I know just had his mess up and not spin the discs. His warranty just expired so he went to the store he bought it from and raised hell until they replaced it for free.

howfreeisthis

11-21-2006, 11:20 PM

what game were you playing, oblivion? it happens quite often in that game.

sobi

11-22-2006, 12:32 PM

I have an array of problems with mine. I get 1 & 3 blinking red lights, games freeze, and after my 360 has been off for a while, I have to power it up, shut it down, and power up again several times before it boots up. I really love the 360 and alot of what it does, but the thing is a shit box to say the least.

ShooterMcGavin

11-22-2006, 12:34 PM

tar_baby

11-22-2006, 12:56 PM

mine freezes on EA sports games

and sometimes on splinter cell...oblivion runs fine

Hog_Juice

11-22-2006, 01:15 PM

I bought it when it firt came out, it lasted about 4-5 months, I got the 3 red lights about a 5 months ago. They sent me a brand new one. Worked fine ever since. It freezes on SC DA but I think thats the game not the system. I heard that all the new systems run fine.

LZMF1

11-22-2006, 07:19 PM

mine is a core launch 360 and it works just fine.

GonzoRadio

11-23-2006, 01:55 AM

mine (a 2005 model, so i was asking for trouble) was returned to me in like 1 1/2 to 2 weeks, including shipping both ways. Usually they send you a new one, but mine is the same... though I think they may have gutted it and replaced the insides because I had to reconfigure the system when i got it back.

All new machines should work fine, and 2005 systems are on an extended warrantee. Its the ones that bought in early 06 that are probably on shaky ground.

Hudson

11-23-2006, 02:09 AM

umm if it is from the origional batch..they should fix it for free...I had bought an origional xbox first run and I registered it and had problems about 4 months in...sent it in and got a new one about a week later and a check for the postage about 6 months later.

Ghengis DeLuise

11-23-2006, 10:54 AM

Sobi your sig cracks me up.

Anyway, I'm thinkin about getting the Xbox360 for the ol' Holiday.

Are they messing up still? I thought they recalled them a couple years ago beceause they were buggy. How long have y'all with the problems had your system?

Mine freezes up sometimes. Acts like a PC pretty much, but no real problems. I just got a Mac, and I wish they made a Mac-based console for gaming. Yeah I know I could just game on the Mac, but I like consoles better

DoucheMeister

11-23-2006, 11:00 AM

I had mine, and called when it was acting up. They looked up the serial number and said "Ah, I see you bought the 3 year extended warranty". To which I said "Yeah, I did". Some poor fucker isn't getting his extended warranty because I never bought one.

Anyway, they sent the coffin, I put the carcass in, and had a new one within a week. Not a problem since.

tar_baby

11-23-2006, 12:12 PM

looked up the serial # on the net?...or did u use the one off the back of urs?

BigBuffaloFan

11-23-2006, 12:19 PM

My Buddy at work just sent his in last week Wednesday and got it back yesterday. They don't repair it. They replace it.

BeezerBlanks

11-23-2006, 01:42 PM

My Buddy at work just sent his in last week Wednesday and got it back yesterday. They don't repair it. They replace it.

X2
My friend and his brother both had to send in their 360's to get fixed and they said replacing it is quicker so thats what they do.

DoucheMeister

11-23-2006, 01:54 PM

looked up the serial # on the net?...or did u use the one off the back of urs?

I gave them mine, someone at M$ fucked up and thought it had an extended warranty.

gnrfan47

11-26-2006, 09:57 AM

mine is a core launch 360 and it works just fine.
i have the white box one and it kicks ass no probs

Bob

11-26-2006, 10:36 AM

I bought a premium, platinum (whatever its called) at launch, it lasted 6 months they replaced it for free within a week and I didn't buy an extended warranty.

But I do have problems with the replacement unit, once and awhile when I start it up I get 3 red rings and the screen tells me to call Microsoft.

http://wackbag.com/showthread.php?t=47568

BigDickGuzinya

11-26-2006, 01:48 PM

Got the fancy one about 2 months ago,w/the harddrive and stuff,no problems so far.Looks great on my 52" hdtv.

VirusInNH

11-27-2006, 12:12 PM

I just spent the cash last week and now I'm all kinds of paranoid about the $400+ I just "invested."

Those of you who have had the problems, did you use the console in a horizontal or vertical orientation? I'm keeping mine vertical right now, so there's less surface space against my desk and more air space around the sides but I can't find anything online that says that one orientation is more safer.

Sparkstalker

11-27-2006, 12:30 PM

Mine was horizontal...I don't know if it makes any difference though. Tar_Baby, if your console was manufactured in 2005, then there shouldn't be any charge. MS may also let you purchase the extended warranty on it...I know I got mine over a month after the supposed 30 day purchase period...and a damn good thing too, as it crapped out back in June. But since you already called it in, they may not do it.

Virus, I'd suggest going ahead and getting the warranty...there haven't been nearly as many issues with the newer consoles, but it's still not 100% bug free.

VirusInNH

11-27-2006, 12:40 PM

Virus, I'd suggest going ahead and getting the warranty...there haven't been nearly as many issues with the newer consoles, but it's still not 100% bug free.

I grabbed Micro Center's one year replacement plan for $32 (one year in addition to M$'s standard warranty, 30 days I believe?) So that gets me to mid-December 2007 before any repairs are out of my own pocket.

Speaking of Micro Center -- If you're reading this thread because you're up in the air about the 360, Micro Center is offering a $100 rebate on all 360 consoles purchased before December 3. You have to visit a retail location, however, but there are a bunch scattered across the U.S. I got mine in Cambridge, MA.

NightStalker3

11-27-2006, 12:49 PM

ruckstande

11-27-2006, 01:24 PM

Microsoft is offering free repairs to anyone whose Xbox 360 was manufactured before January 1st, 2006.

Bill Lehecka

11-27-2006, 01:59 PM

Here's the thing with my 360... I was moving it one day, and I dropped the thing on my fucking foot, hard drive first. I bought it back in May. I'm still playing it now. When you move your 360, does it sound like something is loose inside of it, or is it silent (I'm thinking this sound I'm hearing is something to do with the DVD Drive mechanism)? I'm wondering if I need to return it. I have not had any problems, though. The only thing I've noticed is framerate drops in Cutscenes for Gears of War (which I hear does happen, and it's not really a framerate drop, it just seems to stutter, but nothing obnoxious.) and framerate drops in the menu of Madden 07 (which seems normal). Everything else runs like a dream... I'm shocked I didn't do more damage to the unit by dropping it.

VirusInNH

11-27-2006, 02:14 PM

When you move your 360, does it sound like something is loose inside of it, or is it silent (I'm thinking this sound I'm hearing is something to do with the DVD Drive mechanism)?

There's some little loose part inside that senses the orientation of the unit, so the green circle of light (or whatever the fuck it's called) lights up correctly.

Bill Lehecka

11-27-2006, 03:35 PM

There's some little loose part inside that senses the orientation of the unit, so the green circle of light (or whatever the fuck it's called) lights up correctly.

Oh, OK. Great. Then I'm good to go.

Phew, I was fucking worried, even months later. I gotta huge blood blister because of that. Fucking hurt.

tar_baby

11-27-2006, 10:31 PM

well im gonna go ahead and call microsoft tomorrow...i hope i just get a new one like most people did

tar_baby

11-28-2006, 08:28 PM

update...i called them...and they are sending me a box to return it for repairs...though i hope they say "fuck it" and replace it

Sparkstalker

12-01-2006, 10:12 AM

You'll get a replacement instead of yours back. As will I. I put in the order for coffin 2.0 last night. Stupid fucking dashboard update. This is the second time an update's killed my 360...

VirusInNH

12-01-2006, 11:22 AM

I found a couple of DIY fixes to the 360 "Ring of Death" problems, neither of which I am recommending:

Some people have had luck squeezing the sides of the Xbox... (http://video.google.com/videoplay?docid=-620136425659755445)

...Or you can just Fonz the fucking thing. (http://www.youtube.com/watch?v=cIARuzFOExc&eurl=)

Sparkstalker

12-01-2006, 05:14 PM

My guess is those are only temporary fixes. When my started fucking up, it would work, then not, then work again. I'm hoping I can get it to work some before the coffin arrives. But when it does, it's going back. I'd rather have one I didn't have to worry about. Besides, since the current one I have was a refurbed launch unit, it's louder than my original one. Hopefully, I'll get an 06 console back...

tar_baby

12-01-2006, 05:15 PM

yeah im hoping for an 06 console too...mine was made late in late october of 05

WaddleDoodle

12-02-2006, 01:16 PM

tar_baby

12-02-2006, 01:58 PM

Mine's been overheating (had a launch-day Premium system).

Microsoft gave FREE service to ones built before the 1st of the year, so I sent it in before thanksgiving, and just got the replacement one yesterday. Free.

yeah i got mine off of ebay but they said it was still under warranty so whenever this fucking coffin comes ill pack it up and await my new free one

tar_baby

12-04-2006, 04:16 PM

just got the coffin and sent it back out...hope to have a new one by the beginning of next week

TehSexorz

12-05-2006, 06:18 PM

Just sent in my unit (I had to pay the $139 + $40 shipping...$180 to repair the fucking thing). My xbox still worked but the disc drive wouldn't stay closed

http://youtube.com/watch?v=X2VSp_LiFPo

thats my old 360.

Sparkstalker

12-06-2006, 09:53 AM

So would it stay shut without a game in there?

TehSexorz

12-06-2006, 07:47 PM

No, it wouldn't close heh. If there was a game in it it wouldn't close, if there wasn't a game it would get stuck and not even read.

Pretty much the disk drive wasn't realizing that it was closing and that the eject button was being continually pushed.

Sparkstalker

12-07-2006, 01:34 PM

Weird...I've never seen that one before.

Anyways, coffin 2.0 arrived last night, and it's on it's way to McAllen, TX for a proper burial. Hopefully the new one will arrive before Christmas.

tar_baby

12-08-2006, 03:42 PM

> Dear Customer,
> We have received your Xbox at our service center. It is our priority
> to process your Xbox in a timely manner and to get it back to you as
> good as new. We will contact you as soon as we are finished so you can
> get ready to get back into the game!
>
> Thanks,
> Xbox Customer Care

does this mean they arent gonna replace it?...well its free either way...but id much rather have a new one so I can "get back into the game"...whatever

Magaman

12-08-2006, 03:55 PM

I sent mine in once, got it back worked fine, then it broek again this time they wanted to charge me, I told them to go screw, put it back in the box, went down to the local walmart, told them I got it as a gift and it didn't work, stupid golfer behind the counter didn't ask any questions gave me a brand new one. So I got a new 360 for one that was almost a year old.

tar_baby

12-08-2006, 04:49 PM

sweet...i might have to do that if mine comes back and starts freezing again

TehSexorz

12-10-2006, 09:17 AM

Mines on the way back, 3 day shipping. Wishing they'd match my 2 day shipping I used to get it there. A new Gears of War and Dead Rising are just sitting here laughing at me.

sobi

12-10-2006, 11:16 AM

mine gets boxed up and sent on monday. I swear... it's bad enough gears freezes on me every couple hours, but rainbow 6? Well, lets just say that it was like a serial killer, and my 360 was that cheap ass crack whore.

Sparkstalker

12-11-2006, 11:24 AM

tar_baby

12-15-2006, 12:34 PM

just got mine..it was a new one

got through a few rounds of tiger woods 07 without freezing...which was nice

anyone else hold their breath the first few times the play their new xbox 360 where it used to freeze?
ive been worried about that ever damn time there is a load screen on woods..but so far...no problems

TehSexorz

12-15-2006, 04:04 PM

I got mine back yesterday (Refurbished one, Microsoft doesn't hand out new ones) and hold my breath while I was installing the fall update seeming as that update has broken many peoples refurbished consoles.

tar_baby

12-17-2006, 05:39 PM

yeah ive had great success with mine so far...its nice to have a 360 that doesnt freeze

Sparkstalker

12-18-2006, 01:11 PM

Mine should be delivered tomorrow...despite arriving in town last night.:icon_evil

hulkster29

12-19-2006, 03:00 PM

best way to go is with the Gamestop warantee - i am on my third right now, & all I had to do is just walk in & get a new one... so far no problems with this one.. I hate the issue of "7-10 day wait" then to discover they may send you a refirbished one back...

NightStalker3

12-19-2006, 03:03 PM

My buddy called them over the weekend as his 360 died on him about a month ago and he had since bought a tard pack 360. Anyway the tech asked him when did he buy it. He said at launch last year. The tech then had to ask his supervisor something, he came back with go ahead and send it in and we won't charge you the $140 for the repair. Pretty cool.

Update, my buddy just got another one back yesterday. Manufactured 05/2006, The one he sent he had actually cracked open to dust off things. Got it back in about a week.

tar_baby

12-19-2006, 08:19 PM

so far been playing the replacement xbox for many hours and have had NO problems...very satisfied

i wish woods 07 still had that fucking tiger vision...oh well
and i wish you could skip the computer shots...or do a right click to skip the ball flight of ur shots like jack nicklaus 4...ah those were the days

sobi

12-21-2006, 07:09 PM

Well, I just got my fixed 360 back. Now let's just hope that since the morons at microsoft didn't make the $400 package one that required a signature, it hasn't been taken by one of the lowlifes in my apartment complex.

tar_baby

12-21-2006, 08:55 PM

hope it works well for ya..let us know

still no problems with mine (keeping fingers crossed)

sobi

12-21-2006, 09:24 PM

Well... I would tell you if someone didn't take it off my steps. Fucking imbeciles. How do you send out a package at CHRISTMAS without requiring a signature?!

WoodenPlank

12-22-2006, 12:07 AM

So, wait, someone STOLE your fucking replacement xbox?

Thats fucked up.

Aero 1

12-22-2006, 07:00 AM

sucks for you guys if this is true!! lol

http://www.kotaku.com/gaming/microsoft/rumor-xbox-360-warranty-extended-to-1-year-223712.php

sobi

12-22-2006, 10:31 AM

sucks for you guys if this is true!! lol

http://www.kotaku.com/gaming/microsoft/rumor-xbox-360-warranty-extended-to-1-year-223712.php

Why would that suck? That means people who paid can now get their money back.