Your Customer Service Horror Stories?

[sknight]

I have to think we've all had one or more.

For the most part, things are ok with any service until something goes wrong. At that point, it's how they handle things on the back end that makes a difference.

So what are your CS issues?

My most recent one was calling Sears because I bought a set of wrenches that was in their catalog for $20 less. The store said they won't price match, while the sales line did, so they referred me to the customer satisfaction department which sets up a complaint report. These two whores there were the fucking nastiest bitches I've ever spoken to. They didn't even let me explain what happened before they started inventing reasons why I can't get the difference back under the price match guarantee. So then the first bitch finally told me she doesn't like the tone of my voice and I asked her if she meant the "calm rational tone I've been using while you're inventing scenarios that don't exist in reality", so she hung up. Then I called back and got the other bitch there and was excessively nice and then I heard the first bitch in the background talking about me, so then she hangs up. Then I call back, inform them we were disconnected and I'm recording them now. Hung up, so I turned it into sport. Called radomly over the next hour, then they told me they're calling law enforcement, so I welcomed them to do it because 1. I am a customer with a receipt, 2. if they wanted to involve law enforcement, I'm sure Sears would have their jobs when I post the news of this department wasting the time of police to intervene in a situation they should be handling and 3. Law enforcement wouldn't care.

Had fun on that one.

Then there's AOL from years ago. My mom and I both called the guy a ****** and told him that the name Wesley sounds like a good ****** name. He actually cancelled that day, but not after we fucking kept him going on the phone, then he said that he's going to talk now that we had our chance, she he made some ****** dissemertation for the next 15 minutes and I would intersperse a comment here and there to make him go on for longer. I finally wore him down and they cancelled it.

[Puddle O AIDs]

Yes, retail sucks hard alot, but you people arn't the fucki g best. Having worked retail for about 5 months now, i can say a bunch of costomers are cunts.

The Oposition:http://customerssuck.com/

[sknight]

I'm in semi-retail too. Yes, many customers are total fucks. Depends on the area I work. The ******* are the worst because some come in thinking they're better than everyone.

[WhiteHonkyDevil]

Haven't really had any bad experiences with customer service.

I had a great story about a kid with a bitchy mother and a ninja costume when I worked at a Halloween shop, but.....I was the "CSR" so....I'd be the bastard in this thread.

[westben2002]

Dell Suport Center (enough said)

those fuckers don't understand shit.

i'm half indian, so only half of me is pissed

[sknight]

I'm full Indian and I can't understand those savages.

On a good note, I called Acer support and it's white people there. Really helpful.

Turner Suspension Bikes has perhaps the best customer service in the industry, but you should expect that to be the norm for a $2000 bike frame. Nope, Turner is in a league of his own.

Another bad one I've had is a bit more complicated. I ordered some car parts through a european parts website, which is an importer and a conglomerate of local distributors (Worldpac). They sent me two different Bilstein shocks. I would have installed them as they were both the same model, but one was a variant, so the damping was completely different. If one was an older model, just an updated seal, I would have used it, but it was a 1/4" shorter and the damping was lighter, along with a suffix on the part number. The box was numbered slightly differently as well. In any event, I tried using their live chat system, which surprisingly, someone was there, but soon it was evident that it was some savage from another country that couldn't give a fuck. English was good, but began breaking down after I forced him to deviate from the normal answers of "I loooked up your part number and you were given the right part". This annoyed me and they apparently aren't allowed to hang up, so I went after the guy. Cutting that short, I did it for sport a few more times to others. Totally useless. So I email the company and they send me a RMA, but I'm trying to get shipping back, but their policy is to no refund return shipping. I explained to them that this isn't in their customer policies, they said it's their policy, so I told them I'd rather cancel the charge for the entire order ($300+) that pay $40 to return the shock that's wrong, when especially they can't provide a detailed picture so I know which one to return.

Told them I'd even drive to the local dist center and then make the swap at their convenience. Nope, these savages can't help coordinate that, either. I even got in touch with the shipping department, they were minimally helpful, they finally yielded when I sent them pics, so they offered $20 back, but I'm sure I would not have gotten it, especially since I would have to have sent back both shocks for closer to $100 in shipping.

Cutting the long story short, I sent them an email that I'm disputing the charges and it's their option to send a ups labled box back to me to ship the merch back. Had my gf order one shock, so I'd keep the other two, match the correct one, then installed. It took about 3 weeks, meaning there was a thorough investigation, but they returned my money under internet fraud.

The company lost $300 because they wouldn't help with shipping, which would have cost them next to nothing.

[JoeyDVDZ]

I do phone tech support for Vonage, and I can speak from both sides of the fence. People who have to deal with our level 1 support (in ..... wait for it..... you guessed it, India) before coming through to my team in Holmdel universally HATE AND DESPISE Vonage by the time they reach me. Thus, the first 10 minutes of just about every call is bringing these people back down from their indian induced rage. (funny aside note, one of my teammates is Indian, so is my manager. Imagine the confusion the customers feel talking to them!)

Anyway, from OUR side of the fence.... Have any of you ever tried to make a rube from North Dakota understand the difference between a coaxial cable, an ethernet cable, and a phone cable? Yes, they're all the same to these people. Toss in a WAN/LAN port difference, and you can feel the hum of their tiny little brains starting to rev up to redline. Once you have them reconfiguring their networks so the cable modem/DSL line plugs into the proper port, and their eyes are spinning like pinwheels. Finally, if you want their mushy skulls to pop like an overfed tick, talk them through logging into their routers configuration page to clone a MAC ID or change an IP subnet.

My life sucks from 10:30 am to 7:00 pm.

[Myhairygrundle]

Turner Suspension Bikes has perhaps the best customer service in the industry, but you should expect that to be the norm for a $2000 bike frame. Nope, Turner is in a league of his own.


Marzocci treated me the same way. I had a seal break in my fork and I got a personal call when they recieved it, a call from the mechanic who rebuilt it, and it was shipped back overnight. Super folks there. But I guess us riders have respect for each other. I have never really had any issue with any bike related products.

[sknight]

I only use Zoke and am very critical of them. I have a big problem with Brian Peterson in sales, but the techs are top notch and they get the bad rap when Brian drops the ball.

I now have a Z1 Light ETA RC2 on my bike. Sixth zoke for me.