360 has a 16% failure rate

Oct 5, 2004
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#1
February 14, 2008 - A new report by warranty company SquareTrade indicates that the Xbox 360 has a failure rate of about 16.4 percent under normal usage conditions, a number lower by about half than some retailers have claimed but about four times higher than estimates Microsoft made last year.

For its report, SquareTrade used a sample of 1,000 warranties it has issued. By comparison, the company said on its buyers' blog today, Sony's PlayStation has a 3 percent failure rate.

Of all the Xbox 360-related service calls SquareTrade has received, 60 percent were general hardware failures, known affectionately as the Three Red Lights or Red Ring of Death by a weeping, bitter population of gamers who have become all too familiar with their local UPS representative.

The remaining 40 percent of warranty claimants had disk read errors (about 20 percent), damaged video cards, hardware freezes, on/off failures and disk tray malfunctions.

SquareTrade said it was unlikely any of the warranty calls it received were for updated Xbox 360s, which Microsoft introduced with an extra heatsink in June to address overheating problems.
http://xbox360.ign.com/articles/852/852334p1.html
 

d0uche_n0zzle

**Negative_Creep**
Sep 15, 2004
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#2
Bullshit! I'm on number four in less then a year, and I don't play a lot either.
 

Vyce

Light-skinned, with no Negro dialect.
Feb 11, 2006
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#6
i heard closer to 30%
PERHAPS MORE THAN THAT.

Seriously, that figure is bullshit. 16%? Fucking hardly. The failure rate is at LEAST 30%, with it really being more likely around 35% or so.

The 360's big advantages are game library and online community. If the PS3 could fix those things, it would be dominating the field.
 

Garyisajoke

I created FRED, fuckface. Show some respect.
Nov 20, 2005
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#7
Bullshit! I'm on number four in less then a year, and I don't play a lot either.
Unlucky lottery or sucks to be you?

I've had mine a year and a half with no problem.
 

BaLZaC~308

ONE OF THE COOL KIDS
Sep 27, 2006
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#8
Unlucky lottery or sucks to be you?

I've had mine a year and a half with no problem.
def sucks to be you... same thing with every third person.. sucks to be the 30%

My bro had had his a year and a half and besides the constant disc read errors no red ring, yet I know almost 10 people personally who have had to send their 360's in for service in the last two years, some multiple times
 

d0uche_n0zzle

**Negative_Creep**
Sep 15, 2004
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#9
Nope, got the extended replacement plan with BB and fifty bucks on a gift card last time.
 

BaLZaC~308

ONE OF THE COOL KIDS
Sep 27, 2006
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#10
Nope, got the extended replacement plan with BB and fifty bucks on a gift card last time.

only thing extended warranty is good for is getting it back right away.. microsoft offers 3 years for free but it takes a while sometimes to get the unit back
 

d0uche_n0zzle

**Negative_Creep**
Sep 15, 2004
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#11
The problem is making them in China. South Korean is so much more experienced in electronics, they should have worked with them instead. They probably would have had significantly less failures.
 

BIV

I'm Biv Dick Black, the Over Poster.
Apr 22, 2002
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#13
i heard closer to 30%
Which is ridiculous. Maybe 30% in the first run, but each generation has got better and you'd be hard pressed to find a machine break that's been purchased in the last year.
 

mik3

fornicating madly
Mar 29, 2004
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#14
Check your power block, if it's 203w chances are your system won't have a problem ever.
 

BaLZaC~308

ONE OF THE COOL KIDS
Sep 27, 2006
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#16
Which is ridiculous. Maybe 30% in the first run, but each generation has got better and you'd be hard pressed to find a machine break that's been purchased in the last year.
there is more than one person on this board who has had problems since this xmas.
 

lilherojimmy

Registered User
Apr 12, 2007
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#17
Check your power block, if it's 203w chances are your system won't have a problem ever.
Actually, you want one with a 175w power brick. Only consoles made september or later have a possibility of containing the falcon chipset. However, there are reports of falcons running on a 203w brick, so the inductor test is the only surefire way to tell.

The older xenon and zephyr chipsets CANNOT run on a 175w brick.
 

blazin

Registered User
Dec 9, 2004
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#18
Im glad I just bought mine a month ago, so hopefully I wont have any problems.

Plus the newly added HDMI port is nice.
 

WhiskeyWhispers

I Want To Kill You All
Mar 11, 2007
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#20
That number is a crock of shit. Everyone I know who has a 360 has had the red rings of death, 3/4 of them multiple times.

I got mine on Christmas, manufacture date 10/26/07, and it shit on me after three weeks (Saturday will be one month, still waiting for the POS to get back from Microsoft). I should have known something would go wrong with a system that sounds like a goddam vacuum cleaner when its on.

Buy hey, this is Microsoft, they are notorious for this type of shit. If this was some small company they would have been out of business years ago.

If you are deciding between a 360 and a PS3, just go with Sony, eventually they will catch up with the 360's game output, and you won't have to worry about the fucking thing dying. I've only played the PS3 once online, but from what I've seen, aside from aesthetics, its the same experience, and its free.
 

Milwuakee Cop

Registered User
Aug 14, 2005
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#22
My 360's is atleast 3 years old haven't had any problems with it yet... I won't be surprised if the p.o.s doesn't work in a few hours when I go online to play.
 

WonkaVision

To my Friends!!! To My Friends!!!
Sep 5, 2005
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#23
My 360 is at the repair center right now...it lasted a year and 2 weeks before it took a shit...but I believe its at least 30% failure rate.
 

sil3nt8o8

Registered User
Apr 4, 2006
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#24
its way over 16%, i am also on my fourth console. i do use it daily but not enough that i should die all the time. :(
 

lilherojimmy

Registered User
Apr 12, 2007
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#25
So there are periphial incompatibilities within the same generation? Ho do you know if your box absolutely needs the 203w?
I'm sure the 360 will ship with whichever brick you need. They may have just had a surplus supply of the older bricks, which is why they are putting them in with the newer consoles. There is a tab on the older power supply plugs that isn't on the new ones that prohibits you for even plugging in an incompatible brick into the console, so don't worry about causing any damage.

Also, I encourage everyone to get a warranty at whichever store you get your 360. Microsofts repairs are awful. The reason you see people with 4 or 5 RRoDs is because you get a refurb. Someone else's broken console. Very rarely will you get your own console back, but MS does this to save time, at the expense of good craftsmanship.