I was in an Otis elevator back in January with my best friend and my three kids. The elevator malfunctioned and plummeted five stories. My best friend and three kids all died. I have severe injuries to my back and legs, it is 50/50 if I ever walk again. But the good news is Otis is paying my hospital and physical therapy bills and giving me free elevator rides for the rest of my pathetic life, so all is good.