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Anyone ever file a warranty claim for SiriusXM?

Discussion in 'Wackbag Tech Support' started by Bill Lehecka, Apr 24, 2013.

  1. Bill Lehecka

    Bill Lehecka The Fat Horse v. 2.0
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    I just had to file a warranty claim for my SiriusXM radio (Lynx) today. They said a new unit should arrive within 7-10 business days. Is it really that long, or are they padding their delivery time?

    Luckily I can listen to online streaming.

    Also, the support wasn't overly annoying as it has been in the past.
     
  2. d0uche_n0zzle

    d0uche_n0zzle **Negative_Creep**

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    Guess all my bitching in their surveys has taken root.
     
  3. Bluestreak

    Bluestreak This space intentionally left blank.

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    Good luck, bro.
     
  4. stevethrower

    stevethrower Got Sig?

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    Not when I called in to cancel a dead radio... took like 20 minutes and two minions to get it done...
     
  5. hjpt

    hjpt Registered User

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    A few years back, I had an XMp3 that went to hell, and I had a new one in 4 days. Not too shabby for a bunch of incompetents.
     
  6. Bobobie

    Bobobie Registered User

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    They sucked two years ago. My radio was stolen and the only deal the offered me was buy a new radio, close my old account with the free online, and open a new one.
     
  7. VicVinegar

    VicVinegar Registered User

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    Good luck. I'd have zero confidence in this company to do something right.
     
  8. Ballbuster1

    Ballbuster1 In The Danger Zone...
    Wackbag Staff

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    Never had a unit break.
    Hell, the wife is still using a
    Roady we got from the O&A
    tour back in '04.
     
  9. Party Rooster

    Party Rooster Unleash The Beast

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    ???
    [​IMG]

    :action-sm
     
  10. JoeyDVDZ

    JoeyDVDZ That's MR. MOJO, Motherfucker!

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    I loved my roady... got it the same time, signed up at the hard rock (That was where it was, yes?) . Still have my pic of my goofy ass with them. Tee shirt somewhere too, with their signatures.
     
  11. Party Rooster

    Party Rooster Unleash The Beast

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    Have you checked your safe?
     
    CougarHunter likes this.
  12. Polack

    Polack Who is John Galt?

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    My delphi skyfi 3 died a couple years back and delphi went good on it. think it took a few days to arrive.
     
  13. TomC

    TomC uppity neobarb

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    SXM-help just sent me a new lynx with 2 day shipping
     
  14. Bill Lehecka

    Bill Lehecka The Fat Horse v. 2.0
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    I got my replacement Lynx within 5 days. The CSR idiot tried to charge me a $15 reactivation fee. When I told her it was a warranty replacement, she magically found the note that it was a warranty replacement.

    That type of shit doesn't help their reputation at all. I guarantee you if I didn't bring up it was a warranty replacement, she would've charged me the $15. Unethical fucks. Seriously, SXM has the most inept CSRs I've ever dealt with. You have to really find someone in power in their myriad of support levels before anything gets done.
     
  15. TomC

    TomC uppity neobarb

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    I got things done when I bitched last year on a sat radio forum, SXM_Help got in contact and made things very right and half off then told me to call back with ANY issues, he hooked my wifes new car and gave her half price for the year and 2 weeks ago I called back to let him know that my 3 year old Stiletto 2 was shitting the bed, at first he was sending me a referb Stiletto for free when I asked about the Lynx for some kind discount because I wanted a new toy and would not need to pay for a "best of" package any more, so he sent me a Lynx and car kit for free, also signed up for another year at half off.
     

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