OpieRadio Logo
Compound Media Logo
Jim Norton Logo

Congress seeking to discourage offshore outsourcing

Discussion in 'Current Events' started by Party Rooster, Dec 10, 2011.

  1. Party Rooster

    Party Rooster Unleash The Beast

    Joined:
    Apr 27, 2005
    Messages:
    40,304
    Likes Received:
    7,462
    http://www.computerworld.com/s/article/9222561/Offshoring_comes_under_bipartisan_attack_in_Congress
     
  2. Motor Head

    Motor Head HIGHWAY TRASH REMOVAL

    Joined:
    Jan 23, 2006
    Messages:
    10,385
    Likes Received:
    435
    Good. I'm fucking tired of getting some heavily accented beige savage trying to answer my PC problems, or going over my credit card bill.
     
  3. Lord Zero

    Lord Zero Viciously Silly

    Joined:
    Aug 25, 2008
    Messages:
    54,071
    Likes Received:
    12,883
    Why is the federal government in the business of loaning money to private companies to begin with?
     
  4. mascan42

    mascan42 Registered User

    Joined:
    Aug 26, 2002
    Messages:
    18,443
    Likes Received:
    5,363
    Depends what business they happen to be in.
     
  5. Motor Head

    Motor Head HIGHWAY TRASH REMOVAL

    Joined:
    Jan 23, 2006
    Messages:
    10,385
    Likes Received:
    435
    Welfare for corporations?!?!?! When the hell did this happen??
     
  6. whiskeyguy

    whiskeyguy PR representative for Drunk Whiskeyguy.

    Joined:
    Jan 12, 2010
    Messages:
    36,179
    Likes Received:
    21,788
    Just scanned it, but don't really have a problem with denying them federal loans or grants (don't like those anyway), just as long as they don't start penalizing them in some form (higher taxes, fees, etc) because that will just push the entire company out of the country in addition to the call centers.
     
  7. lajikal

    lajikal Registered User

    Joined:
    Aug 6, 2009
    Messages:
    15,470
    Likes Received:
    3,802
    Those Indian fuckers are surprisingly a lot smarter than their us counterparts. Had to deal with them recently on credit reports.
     
  8. George Costanza

    George Costanza All Hail the Dragonslayer.

    Joined:
    Aug 10, 2007
    Messages:
    4,839
    Likes Received:
    8
    I completely agree. It's not a problem until your internet goes out or a vendor overcharges your credit card. The majority of the people I talk to when I have a need for consumer support speak with an West Indy accent. So you are constantly having to ask them to repeat themselves. When my sansa clip broke I didn't get my return mail label invoice because I couldn't understand the Indian persons recanting of my email address. So it added 2 weeks to replacing my mp3 player. Whenever I call att it takes forever cause I hang up if a black woman or indian answers, depending on the department it can take up to 40 minutes to get a white man or woman on the phone. Black Males are also helpful on the phone in my experience when dealing with att.

    I bought a Coleman airbed in 2007 for guests and whatnot. It developed a leak 8 months later and I contacted Coleman. The customer service was outstanding. I could understand the native speaker and they shipped me a new airbed for free. You would think the loyalty inspired by good customer service would be at ends with outsourcing. All Americans are lazy is the excuse these companies use hire foreigners with a thick accent to work a job based on your command of the English language.
    I've been buying new balance for years because my Nikes kept falling apart so fast. Now most of their shoes aren't even made here anymore. Last pair I bought said something to the effect of some labor or parts originated in China. Shoes made with slave labor are not as well built surpisingly.

    It doesn't matter how smart and driven they are when I can't understand them.
     
  9. JoeyDVDZ

    JoeyDVDZ That's MR. MOJO, Motherfucker!

    Joined:
    Aug 20, 2004
    Messages:
    28,404
    Likes Received:
    5,441
    I remember when I worked at Vonage, they had offshore tech call center people, and they sent a bunch of them to us so they could train with us. Got a girl partnered up with me, cute for one of those people. Their biggest problem in my opinion is they have their flow chart/script thing, and if the question isn't covered by the script, they're completely fucked.
     
  10. Party Rooster

    Party Rooster Unleash The Beast

    Joined:
    Apr 27, 2005
    Messages:
    40,304
    Likes Received:
    7,462
    I just had to deal with them about a week ago. My Vonage bill just about doubled because I came off one of their promo deals after a year. First CS rep I got was some dibble-dabble. When I threatened to cancel they must have transferred me back to the States because I got a real pleasant lady that ended up giving me unlimited $9.99 a month for life and credited me the price difference. I think a lot of places make sure the "retention" department is staffed by non-savages.
     
  11. Norm Stansfield

    Norm Stansfield 私は亀が好きだ。

    Joined:
    Mar 17, 2009
    Messages:
    15,949
    Likes Received:
    4,077
    I don't think this little project says anything about shutting down or downsizing your call center, just as long as you don't move it to India.

    So best of luck getting your helpful congressman to answer the phone in a crisp American accent the next time you're having PC problems and can't be bothered to use google. Cause American labor is whaaay too expensive for what is essentially a perk. You can sell computers just fine, without providing every asshole who buys one with a 24/7 call center helping him use it.
     
  12. Norm Stansfield

    Norm Stansfield 私は亀が好きだ。

    Joined:
    Mar 17, 2009
    Messages:
    15,949
    Likes Received:
    4,077
    Btw., this is a protectionist measure and a barrier to free trade. Every protectionist measure is answered in kind, by foreign governments, with even more barriers to free trade, this time the kind that destroy jobs in the United States.

    Remember the law that says certain woods used in guitars must be processed in India before being exported to the US? Expect more of that.
     
  13. afternoonquil

    afternoonquil Apology Ostrich

    Joined:
    Apr 2, 2011
    Messages:
    1,773
    Likes Received:
    864
    Tssss now its like JoeyBLURAYZ or sumptin
     
  14. Don the Radio Guy

    Donator

    Joined:
    Mar 30, 2006
    Messages:
    69,628
    Likes Received:
    5,082
    It shouldn't. That was his point.

    And like Norm said, they'll either start charging for calls or just stop offering the service whatsoever. This shit won't create a single job.
     
  15. Norm Stansfield

    Norm Stansfield 私は亀が好きだ。

    Joined:
    Mar 17, 2009
    Messages:
    15,949
    Likes Received:
    4,077
    Because that's what people want. Favors. Someone to fix anything and everything they don't like about the world. And they want it done at somebody else's expense.
     
  16. BeerBelly

    BeerBelly Banned

    Joined:
    Aug 11, 2005
    Messages:
    27,637
    Likes Received:
    4
    It's called a Subsidiary it's like fuck you you're going to pay for this football stadium because you live here

    it's for your own good so deal with it kind of thing
     
  17. Sunsetspawn

    Sunsetspawn Registered User

    Joined:
    Dec 5, 2005
    Messages:
    2,955
    Likes Received:
    410
    Not immediately, but it could when the companies that still offer the service for free start seeing higher profits. Of course, it'll take years for that to happen. And in the end, with whatever discouraging methods they use, it may still be cheaper to pay Koondar a bag of mud a week then some uppity gibsmedat $14 an hour.
     
  18. MayrMeninoCrash

    MayrMeninoCrash Liberal Psycopath

    Joined:
    Dec 9, 2004
    Messages:
    24,062
    Likes Received:
    8,332
    I would just be happy with a rule saying that corporations must identify which countries your call is going to. I think the free market will take over from there. We already have labeling laws that require manufacturers identify the country of origin of their products, I hope no one here considers those a "protectionist measure".

    Or turn it into an opportunity. If I'm Dell, offer a savage call number for free and a US based call number for $1.00. See how much consumers like talking to savages then.
     
  19. Norm Stansfield

    Norm Stansfield 私は亀が好きだ。

    Joined:
    Mar 17, 2009
    Messages:
    15,949
    Likes Received:
    4,077
    So it's a free market, except for the part where you get to force a set of conditions on your business partner. You really don't understand how retarded it is to call that a free market?

    In a free market, you would get to ask for that information, before you do business with someone. And if you don't get it, you would be free to walk out the door. You wouldn't get to force them to tell you anything.
    It's not up to a vote what the word free means, stupid. In a free market, there is no rule telling people that they must label their products a certain way. In a free market, consumers would have to be savvy enough to only buy things that have that information on there, but they would have the option to buy stuff that doesn't.

    Wanna know why? Because that's what free means. No rules against any voluntary interactions whatsoever. None. Calling a regulated market free is fraudulent.
     
  20. Norm Stansfield

    Norm Stansfield 私は亀が好きだ。

    Joined:
    Mar 17, 2009
    Messages:
    15,949
    Likes Received:
    4,077
    Right. Because that's how much it would cost to rent, operate and insure a workplace, hire, manage and insure a full staff to answer calls, obtain permits, deal with unions and lawsuits etc. in the United States. One dollar per call. Brilliant. You really are in touch with the world around you.
     
  21. Ihateinternmatt

    Ihateinternmatt Registered User

    Joined:
    Nov 7, 2011
    Messages:
    79
    Likes Received:
    0
    Exactly if would be nice to have a true free market were the stupid ass government wasnt handpicking winners and losers. If the dipshits in DC didnt have there hands on everything then us as consumers would weed out the shitty business but no we cant, the government needs to decide what companies are good ones for us. Less government please, quit voting on what a company can and cant do and quit giving them money.
     
  22. MayrMeninoCrash

    MayrMeninoCrash Liberal Psycopath

    Joined:
    Dec 9, 2004
    Messages:
    24,062
    Likes Received:
    8,332
    That's the delta in cost between maintaining an Indian call center and an American call center on a per-call basis. If you're going to offer a hotline as a part of your customer service plan, that hotline is going to cost something, whether it's answered by a Bangladesh leper or one of the Housewives of Beverly Hills. If there's not much demand, maybe you only need to hire one Housewife. And maybe the cost is a little more than a dollar, Larry Literal. But the point is that the power to decide is now in the hands of the consumer, not the bean counters.
     
  23. Party Rooster

    Party Rooster Unleash The Beast

    Joined:
    Apr 27, 2005
    Messages:
    40,304
    Likes Received:
    7,462

Share This Page