[Problem] External hard drive shit the bed

mascan42

Registered User
#1
I have a slightly older WD My Book Elite I was using for storage (torrent downloads, backups, etc). Last week, my cat knocked the thing off my desk and it didn't work anymore. I can't imagine a drop of 3 feet would damage the drive itself, so I'm assuming it's the interface that's damaged. So I picked up a HDD dock to stick it in. Now the dock shows up as a device (it lists it as the brand name of the dock) but not the drive itself. In disk management, it says it has to be initialized before it can be accessed. Obviously I'm hesitant since I might lose all my data. Is there a solution that I'm missing?
 
#2
It's possible the drive needs to be tied to the converter board it came with. I think some encrypt the drive so you can't just pluck it out of the enclosure and drop into computer. There are probably 3rd party software you could try to recover with. WD has one called Lifeguard, maybe start there?

Since it took a drop maybe it just caused a loose connection on the board in the enclosure. Anything obvious on the board, check the connectors like USB or power cord if there is one. Could be as simple as a loose solder joint on the power connector.
 

Sinn Fein

Infidel and White Interloper
Wackbag Staff
#3
I've pulled many drives out of those. MyBook pieces of shit. They should work just fine in another enclosure.

IMO, a three-foot drop is enough if the drive was powered on and spinning.

Sent from my SM-G935V using Tapatalk
 

ruckstande

Posts mostly from the shitter.
#4
I've pulled many drives out of those. MyBook pieces of shit. They should work just fine in another enclosure.

IMO, a three-foot drop is enough if the drive was powered on and spinning.

Sent from my SM-G935V using Tapatalk
I've done less and poof all gone.
 

mascan42

Registered User
#5
I just checked and I get the same result if I just plug in the dock with no drive in it. Not sure if that means anything or not.
 

ruckstande

Posts mostly from the shitter.
#6
My only suggest would be to try something that boots in dos or linux and see what you find. @Sinn Fein are you familiar with this?
https://www.hirensbootcd.org/download/ I have the old pirate version of this however I don't know how relevant it is anymore for Windows 10. This saved my ass dozens of times.
 

Sinn Fein

Infidel and White Interloper
Wackbag Staff
#7
There might be something on there. Spinrite (which is a paid program) is excellent, and could be found on early versions of Hiren's CD. It works at drive level, sector by sector, so O/S does not matter. I'm considering buying a copy just to have it.

My work laptop fell to the floor at a customer site because some asshole came into my work area and bumped the server rack. HDD got thrashed and nothing I tried worked.

Luckily, I maintain a system image backup on my NAS and was able to just install a new drive and restore the system without involving corporate IT.
 

blazin

Registered User
#8
ive seen drives just tip over from a vertical to horizontal position and shit the bed

can you hear it spinning on power up?
 

mascan42

Registered User
#9
There might be something on there. Spinrite (which is a paid program) is excellent, and could be found on early versions of Hiren's CD. It works at drive level, sector by sector, so O/S does not matter. I'm considering buying a copy just to have it.

My work laptop fell to the floor at a customer site because some asshole came into my work area and bumped the server rack. HDD got thrashed and nothing I tried worked.

Luckily, I maintain a system image backup on my NAS and was able to just install a new drive and restore the system without involving corporate IT.
I was considering switching to a NAS before, but this cements it. With a cat around, I need anything remotely fragile locked up.
 

Sinn Fein

Infidel and White Interloper
Wackbag Staff
#10
I was considering switching to a NAS before, but this cements it. With a cat around, I need anything remotely fragile locked up.
It's the only way to go. It's one of the best things I've ever bought.
 

JoeyDVDZ

Well-Known Member
Donator
#12
ive seen drives just tip over from a vertical to horizontal position and shit the bed

can you hear it spinning on power up?
Second this. Platter drives are notoriously fragile fucks. Like Blazin said, can you hear it spin up when you plug it in? Hear the heads chitter across the platters? There should be some read/write action if the drive is even remotely functional.

If it turns out to be controller board related, you might be able to find a replacement board for it, but that's an iffy proposition.
 

DiggerNick

Well-Known Member
Donator
#13
That fucking sucks. I lost one a few years ago that had 600gig of movies, TV shows and porn on it.

The best thing is to just replace them every 3-4 years. Actually, it might be time to get a new one myself.
 

JoeyDVDZ

Well-Known Member
Donator
#14
That fucking sucks. I lost one a few years ago that had 600gig of movies and TV shows on it.

The best thing is to just replace them every 3-4 years. Actually, it might be time to get a new one myself.
I just backed up a bunch of shit off an old WD external that's been getting goofy. Used Microsoft Rich Copy to pull what I could off it; it's a pretty good multi-file copier app. Much better than standard copy/pasta shit.
 

Sinn Fein

Infidel and White Interloper
Wackbag Staff
#15
And the sumbitch won't go on sale!
Yep. It's hard to find a deal on one.

In terms of losing stuff, it just blows. I've lost so much shit over the years. At this point, I'm just over it.

When at work, if I have to reload any PC, I throw in a new drive. It's cheap insurance.

Here at home, I replaced all the regular HDDs in everything (except for my NAS) with SSDs. Everything is backed up to the NAS.

I replaced one drive in the NAS. It runs diagnostics periodically and showed some bad sectors on a drive. Time to go.

With the 5yr warranty, you can do an advance exchange RMA with Western Digital. They send you a new drive, you do the swap, then send the bad one to them.

Sent from my SM-G935V using Tapatalk
 

blazin

Registered User
#16
For my backup, I'm just doing a fakeRAID-1 in my desktop, nightly backup onto external hard drive. (7 day cycle - 1st night full, day 2-7 incremental) and then I have an offline backup drive I update each month.

None of the above is protecting me from fire/flood/theft, except my pics are on my 1TB Google Drive plan

As far as recovering the data, I guess it depends on what the shit is worth to you.

www.300dollardatarecovery.com might be your best bet as far as not spending a goddamn fortune.

I had a customer whose hard drive wouldn't spin. He wasn't trying to pay for recovery and was willing to cut his loses. I opened that drive up in my basement, plugged in, and unstuck the platter. 100% recovery. I think that standard warning that you CANNOT open a hard drive without a clean room is partly bullshit.

And in my opinion, swapping drives proactively every few years doesn't necessarily protect you. You got a 3ish% failure rate, that applies for every drive, old and new. I've seen them fail in 5 weeks, I have drives that are approaching 20 years old that still work fine. Redundancy is the key.
 

blazin

Registered User
#17
also, TestDisk

I've used this program tons of times to get data off dying drives.

drives that show up as RAW, drives that windows can't mount at all. Works pretty good, even under windows. Better off a boot disk that's Linux based.
 

Floyd1977

Registered User
#18
One piece of advice I have (since I recently had a problem with a external drive I had). Buy from Costco, because I was at least able to still get a refund from a busted drive I got from there like 8 months ago.
 

Begbie

Wackbag Generalissimo
#19
I've got a similar issue with a Seagate GoFlex Home drive, that doesn't seem to have held up from my last move. Luckily I had most of my data (family pics/vids, movies and shows) backed up, but not all of it...and I'm still trying to figure out what I'm missing. But it's really slow and it's showing no data whatsoever. I can take it to Seagate, but they'll charge me 90 bucks just to look at it, and over $500 if theres recoverable data on it. Fuck that noise.

The other problem is that it has it's own docking station and it won't work without it. So for all I know, the docking station could be bad. I've also thought it could be the plug...since I moved, there's a chance the AC adapter got mixed up with one of my other devices. So I'm wondering if I'm using the wrong AC adapter. At the moment, it's just collecting dust, while I see it and curse at it.

My WD MyCloud works pretty well though. I have the occasional hiccup trying to stream videos from it using my Sony AndroidTV. Not to mention, I've got a few thousand photos to comb through and delete/clean up.
 
#20
The other problem is that it has it's own docking station and it won't work without it. So for all I know, the docking station could be bad. I've also thought it could be the plug...since I moved, there's a chance the AC adapter got mixed up with one of my other devices. So I'm wondering if I'm using the wrong AC adapter. At the moment, it's just collecting dust, while I see it and curse at it.
Does the device have on the label somewhere what voltage/current it takes? Did a search on them and it looks like it uses 12vdc at 2000ma (2 amps). So if you're trying to power it with say a 12v at 1000ma that could be your problem. Now if you were powering it with a higher than 2 amp adapter that would be fine as long as the plug fits of course.

Occasionally you'll run into an adapter that has a reversed polarity, but since it sounds like yours powers up that's not likely the issue.
 

Sinn Fein

Infidel and White Interloper
Wackbag Staff
#21
I've got a similar issue with a Seagate GoFlex Home drive, that doesn't seem to have held up from my last move. Luckily I had most of my data (family pics/vids, movies and shows) backed up, but not all of it...and I'm still trying to figure out what I'm missing. But it's really slow and it's showing no data whatsoever. I can take it to Seagate, but they'll charge me 90 bucks just to look at it, and over $500 if theres recoverable data on it. Fuck that noise.

The other problem is that it has it's own docking station and it won't work without it. So for all I know, the docking station could be bad. I've also thought it could be the plug...since I moved, there's a chance the AC adapter got mixed up with one of my other devices. So I'm wondering if I'm using the wrong AC adapter. At the moment, it's just collecting dust, while I see it and curse at it.

My WD MyCloud works pretty well though. I have the occasional hiccup trying to stream videos from it using my Sony AndroidTV. Not to mention, I've got a few thousand photos to comb through and delete/clean up.
You lost me at Seagate. :)
 

Begbie

Wackbag Generalissimo
#25
Does the device have on the label somewhere what voltage/current it takes? Did a search on them and it looks like it uses 12vdc at 2000ma (2 amps). So if you're trying to power it with say a 12v at 1000ma that could be your problem. Now if you were powering it with a higher than 2 amp adapter that would be fine as long as the plug fits of course.

Occasionally you'll run into an adapter that has a reversed polarity, but since it sounds like yours powers up that's not likely the issue.
I'll take a looksee...thanks for the input! :)

You lost me at Seagate. :)
Yeeeeeeeah...big mistake.
 
Top