It shouldn't take 7 fucking hours to change 2 tires, assholes! And when it does take 7 hours to do that, don't act like the customer is the idiot for thinking it should have been done sooner--especially when the car was dropped off at 9:00 and you said it would be ready to be picke dup at noon, then told me at 1:00 (when I had to call you to find out if it was ready) that "it's not quite done yet but should be within the hour (thus implying that the work had at least begun, otherwise you wouldn't have used and emphasized "quite" when speaking to me), and then not even starting it until 3:40 when you close at 4. The only reason I didn't just have you give me my keys back and take the car somewhere else is that it took you so fucking long to help the customer on line in front of me that you had my car up on the lift when you finally were able to "assist" me. I assume that this asshole's definition of "assist" is "question why the customer showed up to pick up his car 7 hours after dropping it off when nobody ever called him to say it was ready and he had to call us halfway thorugh the day so we could lie to him and say it would be done soon." Even better, the guy was an even bigger prick to the next people in line who had also been waiting all day for their car. He actually said to them, "Well, it IS Sunday, you know. We were busy!"