I am just about done with Verizon DSL and their not helpful at all tech support. I have been without internet service since Thursday night. Thinking that maybe the cause was an outage due to back to back storms and it would be back up by Saturday, I put off calling customer support. Saturday.........still no service. I call and of course get someone who can barely speak English. I was then told to check my modem hook up and make sure everything was connected properly. Keep in mind that I've had everything connected the right way since I've had DSL. Once I stated repeatedly that I did have things hooked up correctly, then I asked if a technician could come out and find out what was wrong. Finally I was told that someone would be at my house between 8 and 5 to fix the problem. 2:00 and still no one. I checked my phone for messages only to find out that Verizon has to "re-wire" and they can do that at the service center. Now my service is supposed to be up by Tuesday. It better be.......because if not I am switching to Comcast. I don't exactly like Comcast either but it's going to be a case of the lesser of two evils. Why in the good hell does it take 3 days to "re-wire"? I am just as disgusted and fed up with Verizon right now as Ant is at LIPAA.