Decided to upgrade to a new HD reciever.Gotta get a new dish,too.Try to do it online (direct tv),they recommend the free installation. I click on the free installation,go to the pay for it page,$99 for the receiver,$99 for the install,no way to NOT pay the $99 for the install.WTF? I call,wait on hold,take care of it over the phone. I have an appt. for today sometime between 12 and 4. 5 kids,we both work,gotta make some arrangements so somebody can be home.I get home at 5:30,guy hasn't been here,no phone calls to either house or cell. Fuck. Call direct tv,wait on hold,they cant get the install guy on the phone. I bitch,they give me the phone number of ironwood,the install co. and a $100 credit on my acct. I call ironwood,no answer, do this several times finally get an answer wait on hold 30 minutes. Cunt on the phone says " I can't access those records from here,call the number back and choose option 3" Mother fucker. Same shit over again,'nother 30 minutes on hold,they fucking say the guy will be at my house at the unbelievable time of 8: fucking 00. So,8;30 rolls around,the phone rings,tech guy says "I'm leaving now,I'll be there in an hour. Fuck. He showed up at 9:35. We gotta get up at 5 a.m. to go to work. Funny thing...I speak spainish and sometimes it's faster to choose the spainish option instead of english when calling some big companys,so I picked spainish when I called direct tv back to bitch some more. When the guy answered I was speaking english. He asked me if I spoke spainish since I called the spainish line. I told him yes,and he insisted I speak spainish the rest of the call. After bitching,I got 3 months free of all the movie channels. Direct tv was pretty cool about it,Ironwood communications can suck my cock.