A little background - I've been in the Dallas area since last Sunday for work training. Flew into rainy Dallas Sunday morning, and spent 6 chilly days there. Did get some Dunkin Donuts there so it wasn't all bad. And the training was fine, learned a lot of great concepts for work. And my plan was to fly back from Dallas to Southern California on Friday to attend my company's Christmas Party, and fly home on Saturday. On Friday after training, I boarded the plane at Love Field and checked my bag through to Ontario (Cali.) Airport. At the time there were no problems with my connecting flight that I would catch in Albuquerque. Plane from Dallas to Alb. was on time but as soon as I landed in Alb. I found out my next plane was delayed 5 hours. This sucked because my timeline to get to the party was already tight to get to the hotel and be ready for the Party. So I asked if I could be switched to a flight to Oakland and I would just go home and pass the party. The lady said that I could go anywhere I wanted to switch my ticket to but my bag was going to Ontario (exact words). I then asked why someone couldn't grab my bag and slap a new tag on it to get it to Oakland so I could switch my flight, and the agent said that she could but she was much too busy. She then suggested that I could fly to Oakland and get my bag from Ontario airport the next day :icon_eek: Obviously this bitch has no clue about geography. So I had them rebook me on the later flight which finally got me to Ontario at 10 PM. I got my bag and made it to the party just as the last few folks were leaving. Normally I don't check a bag when I travel with Southwest, but because my boss talked me into attending the Christmas party I had to take a bigger bag to fit my suit. But if I had chosen not to bring my suit and go right home, the fact that I checked or didn't check a bag wouldn't have mattered so I was pretty much screwed either way. So because Southwest can't run their planes on time and their gate agents are apparently lazy fucks that can't be bothered by a little thing like "Customer Service", I had to spend an extra needless night away from the family. Fuck you Southwest!