From Xbox.com Dealing with Offensive Players The Internet in general allows for all manner of communications, unfortunately some of it can be negative. Microsoft takes the safety and security of the Xbox LIVE® service seriously, and we continually strive to help customers better control their online experience and provide a safe and enjoyable time on Xbox LIVE. If you encounter another player who is exhibiting rude, obnoxious, harassing, threatening, offensive, or other inappropriate behavior, here's what you can do: MUTE THE PLAYER This is your most effective tool. If you don't want to hear them, turn them off! To do this, select their gamertag from the Players list, and then select the Mute option. AVOID THE PLAYER Use this option if you never want to play with this player again. The player won't be matched with you in game sessions. To avoid a player, follow these steps: Press the Xbox Guide button. Under Community, select Player. Select the player about whom you want to submit a player review. Select Submit Player Review. Select Avoid this Player. Select one of the following general reasons why you want to avoid the player: Communication Game Behavior Player Skill Select one of the following specific reasons why you want to avoid the player that is based on the general reason that you selected in the previous step: Communication:Trash-talking, Bothersome Language, Disruptive Voice Game Behavior: Overly Aggressive, Unsporting Conduct, Quit Early Playing Skill: Lacking Skill, Too Good, Unfamiliar With Game After you submit a player review, you return to the Gamer Profile screen. BLOCK COMMUNICATIONS By blocking communications from a player, and you won't get any more messages or invites from them. By selecting this option along with the Avoid option above, you effectively remove this player from your Xbox LIVE experience. To block communications from a player, follow these steps: Press the Xbox Guide button. Under Community, select Messages. Select the player who is sending you unwanted communications. Select Block Communications. APPLY FAMILY SETTINGS If you have created an Xbox LIVE account for your child, use the various family settings that are available. Family control settings allow parents to set what times their children can play games, what titles they may play, who they may play with, and control their online experience. Click here to find out more about family settings. FILE A COMPLAINT You can file a complaint against another player if you feel that the other player has violated the Xbox LIVE Code of Conduct. Typically, you file a complaint from the Dashboard. However, if the game has a complaint option, you can also file a complaint directly from the game in between game sessions. Note: The complaint option may not be available in all games. If a specific game does not have the complaint option, you must file a complaint from the Dashboard. To file a complaint from the Dashboard, follow these steps: Press the Xbox Guide button. Under Community, select Player. Select the player about whom you want to file a complaint. Select File a Complaint. Select one of the following general reasons for filing the complaint: Profile and Content Communications Tampering Select the specific reason that is based on the general reason that you selected in the previous step: Profile and Content: Gamertag, Motto, Player Content Communications:Text Message, Voice Mail, Voice Chat, In-Game Voice Tampering:Feedback Tampering, System Tampering, Cheating On the Confirm Complaint screen, select File Complaint. If you decide not to file a complaint, select Don't File to quit. After you file the complaint or after you quit, you return to the Gamer Profile screen. CONTACT LAW ENFORCEMENT If you feel that you are in danger, contact law enforcement immediately. We will work with law enforcement directly to investigate.