I hate to, but after 45 minutes talking to 7 "outsourced operators" that don't understand me unless I talk like a robot and talking to two automated systems (trying to rectify a simple problem) I gave up and cancelled my subscription. After almost 7 years I've finally had enough of this company (for now). I hope to hear the guys soon somehow, but now it's just not worth the aggravation. And, yes, an email is on it's way to XM as well. Email to XM After almost seven years of loyalty, today I have been pushed to the edge of what I can tolerate in order to listen to your programming. I called XM today to return a call I'd gotten from the company. 1) It had turned out that my automatic payment deduction service had stopped (without my say so) and there had been invoices building up. 2) The invoice amount was more than it should've been because 3) a radio that I'd called to deactivate several months ago was still activated. I had called several months ago to cancel my subscription because my radio was stolen. I was then offered a free receiver and gladly accepted and decided to remain an XM customer, as long as I'd not have to pay an activation fee (which I also had to spend some time rectifying when I activated my courtesy radio). Today, after spending 54 minutes on the phone , speaking to a total of 7 operators who only understood what I meant if I spoke like a robot, 3 phone calls back because I happened to keep getting disconnected (on XM's end) when I was to be reconnected to the cancelling department I finally decided that the problems wouldn't get fixed and I cancelled my entire subscription. The reality is that I am a fan of the content, almost entirely the Opie and Anthony show, and will miss the product. The only way I can resubscribe is if I know that 1) all of the above mentioned problems are fixed 2) I don't pay a new activation fee and 3) I have to do NOTHING via the telephone, with the exception of someone from XM calling me because I don't want to go through the process of explaining and verifying everything for a fifth time. If you've made it this far in my message thank you for your time. Sincerely, a very frustrated former customer. Rant over.