I'll miss the boys and their fans, but this company finally lost me

ls1speedfreak

Registered User
Aug 8, 2006
136
0
16
#1
I hate to, but after 45 minutes talking to 7 "outsourced operators" that don't understand me unless I talk like a robot and talking to two automated systems (trying to rectify a simple problem) I gave up and cancelled my subscription. After almost 7 years I've finally had enough of this company (for now).
I hope to hear the guys soon somehow, but now it's just not worth the aggravation.
And, yes, an email is on it's way to XM as well.



Email to XM
After almost seven years of loyalty, today I have been pushed to the edge of what I can tolerate in order to listen to your programming.
I called XM today to return a call I'd gotten from the company. 1) It had turned out that my automatic payment deduction service had stopped (without my say so) and there had been invoices building up. 2) The invoice amount was more than it should've been because 3) a radio that I'd called to deactivate several months ago was still activated.
I had called several months ago to cancel my subscription because my radio was stolen. I was then offered a free receiver and gladly accepted and decided to remain an XM customer, as long as I'd not have to pay an activation fee (which I also had to spend some time rectifying when I activated my courtesy radio).

Today, after spending 54 minutes on the phone , speaking to a total of 7 operators who only understood what I meant if I spoke like a robot, 3 phone calls back because I happened to keep getting disconnected (on XM's end) when I was to be reconnected to the cancelling department I finally decided that the problems wouldn't get fixed and I cancelled my entire subscription.


The reality is that I am a fan of the content, almost entirely the Opie and Anthony show, and will miss the product. The only way I can resubscribe is if I know that
1) all of the above mentioned problems are fixed
2) I don't pay a new activation fee and
3) I have to do NOTHING via the telephone, with the exception of someone from XM calling me because I don't want to go through the process of explaining and verifying everything for a fifth time.
If you've made it this far in my message thank you for your time.
Sincerely,
a very frustrated former customer.


Rant over.
 

Ballbuster1

In The Danger Zone...
Wackbag Staff
Aug 26, 2002
103,075
16,688
839
Your house, behind the couch
#2
Good Luck Bro?

They do suck but I keep 1 subscription for the wife and we take
the Roady on vacation for the rental cars. That's all I'll buy any more.
 

Pigdango

Silence, you mortal Fuck!
Donator
Jun 22, 2004
76,351
49,267
788
#3
I really don't understand why it's so hard to get decent folks to answer the phone and fix your problems. Seems like it shouldn't be that tough of a job.
 

Ballbuster1

In The Danger Zone...
Wackbag Staff
Aug 26, 2002
103,075
16,688
839
Your house, behind the couch
#4
I really don't understand why it's so hard to get decent folks to answer the phone and fix your problems. Seems like it shouldn't be that tough of a job.
Considering the high unemployment rate you'd think they
could get tons of people to work cheap in this country.
 

SatansCheerledr

Ideologically Unsound
Apr 6, 2005
15,143
7,589
716
I Will Pay Snakes To Bite You
#5
They don't give a fuck. I switched to listening to them on audible when I canceled my XM account to protest them canceling Fungus radio and replacing it with a 24/7 AC/DC channel.
 

Konstantin K

Big League Poster
Aug 25, 2010
15,784
3,875
273
#6
They don't give a fuck. I switched to listening to them on audible when I canceled my XM account to protest them canceling Fungus radio and replacing it with a 24/7 AC/DC channel.
Dammit, Fungus was awesome. Thanks for reminding me. Dick.

Sirius blows.
 

d0uche_n0zzle

**Negative_Creep**
Sep 15, 2004
46,709
6,873
693
F.U.B.A.R
#8
I blame the greedy cocksuckers (aka suits) for the mess XM has become.
 

Mother Shucker

I'm over here now.
Oct 13, 2004
20,450
812
493
Your Mom's box.
#9
Considering the high unemployment rate you'd think they
could get tons of people to work cheap in this country.
When they pay Habeeb .50 per hour, you can't. People (I included) would rather suck the government teet then work for slave labor.
 

Norm Stansfield

私は亀が好きだ。
Mar 17, 2009
15,949
4,075
328
#10
I've had some shitty experiences with Sirius CS too. So far, I decided to suck it up.
Considering the high unemployment rate you'd think they
could get tons of people to work cheap in this country.
When they pay Habeeb .50 per hour, you can't. People (I included) would rather suck the government teet then work for slave labor.
The main factor in deciding who to hire isn't the salary. People at call centers abroad probably make less than their US counterparts, but not by much. At least not compared to the difference in related costs. If that was the main difference in cost, companies would still mostly hire Americans for these kinds of jobs.

The real issue is related costs, which are many times higher in the US. Taxes for instance (to fund that government teet you mentioned), are at least 100% of what an employee gets. Probably more in many states, even if you don't include the cost of book-keeping. Then there are the regulations which make it hard (and risky, because of litigation) to hire, fire, and manage employees. Then there is the cost of office space, equipment, etc.
 

OccupyWackbag

Registered User
Dec 12, 2011
3,416
188
98
#13
So how did that strongly worded email work our for you?