I have been having a hell of a time with customer service and accounting department. I have had a number of overcharges and they accidentally shut off my dsl and it took a week to get running again. I have spent hours on the phone and would like to have evidence of what these people are telling me. I have a device for recording phone calls so would I have to tell them they are being recorded? I live in Michigan which has pretty relaxed wiretap laws or so I have heard. Any help appreciated.