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XM kept all my info on file

Discussion in 'General Discussion Archive' started by blazin, Jun 14, 2007.

  1. blazin

    blazin Registered User

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    I just called to resub and they still had all my information, including my credit card number on file! I cancelled a month ago. If i never signed back up, what do they do with this information? I would expect them to treat my resub exactly like a new customer, asking my name, address, phone and billing info.

    In actuality, it was like "ok, Mr. ___, your account is back on, do you still live on _____ road and are you still using the Mastercard ending in _____?

    WTF!

    Is that legal?
     
  2. MJ001

    MJ001 Registered User

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    Once you give them your info it's theirs for life.
     
  3. 4.6CrownVic

    4.6CrownVic Uh, yea

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    You should of just looked at your info online, its still there. It is for me.
     
  4. patbattlefield

    patbattlefield New Wackbag

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    is it ethical of them to keep your credit card info?
     
  5. DoucheMeister

    DoucheMeister I'm a douche!

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    Ethics and XM in the same sentence? Who would have thunk it.
     
  6. Bit Wrecker

    Bit Wrecker Too big to fail

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    Standard practice for just about any business, I would think.
     
  7. SwimConnerSwim

    SwimConnerSwim O&A Token Midget

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    It is a common practice for online retailers to retain your CC info when you order. I do it all the time for work related things. Makes it a lot easier then having to dig out the card all the time. It's less a question of ethics and more a question about security. As long as it is secure I don't have a problem with it.
     
  8. alt130

    alt130 Frunkis.net

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    Also, keep in mind that if you charged back any prior payments, they would need all of that info to fight it. Expect any business to keep everything they have on you for at least a year, if not more. They really don't have a choice.

    The only illegal and/or unethical thing would be to do something shitty with the info. Merely sitting on it is called record keeping.
     
  9. Mokken

    Mokken Registered User

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    Very common practice, especially considering you just cancelled a month ago.
     
  10. ringofhonor88

    ringofhonor88 Opie's number 1 fan

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    sucks to be you
     
  11. 4.6CrownVic

    4.6CrownVic Uh, yea

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    They still have all of your info, too.

    Name: UNKNOWN: they have your email at
     
  12. hypes

    hypes Flying over your heads

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    It's common for any subscription-based company to keep customer records for up to three years and payment info for up to one year...

    -s h
     
  13. Wally1985

    Wally1985 Lil' Jimmy Makes Me LOL

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    it's all going to big brother maaaaaaaaaaaaaaan
     
  14. demonseed

    demonseed Lingering since 1999

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    Yes, it is very common practice for billing systems to keep all transaction history of every customer they have dealt with, regardless if that customer is a past customer or present customer.
     
  15. Hog of Plenty

    Hog of Plenty Registered User

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    You really shouldn't look so deep injto this. A lot of companieskeep your information in situations like this. ONline shopping, mmos. It just happens that way.
     
  16. Warren

    Warren Fucking Fan

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    I work at a hotel. I have the CC # of people who stayed there one night 5 years ago S.O.P
     
  17. skione

    skione OA Fan From Way Back!

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    besides if you put yourself in XM's shoes wouldn't you take the prudent action that a lot of people would want to resub after the suspension?
     
  18. OpiegotFingered

    OpiegotFingered Biting peoples faces off since 1981

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  19. zerofischer

    zerofischer a reading from the book of Bennington

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    co-signed.
     

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